We deliver from Monday to Saturday, excluding Bank Holidays (depending on availability in your area).
We will attempt to dispatch all packages within 24 hours, although at peak times this may take slightly longer. Orders with products with special Requirements such as a Workshop Service, two-tone service or Defence Check may take longer to dispatch.
If more than 7 days have passed since we confirmed dispatch and your order has not arrived, then please get in touch with our Customer Services Team through our Contact Us Page.
Please note that the Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required.
If we don’t have stock of an item then we will call and email you letting you know that it is out of stock, and we will send it to you as soon as stock becomes available. If you want to cancel any items that are out of stock on your order we will happily refund you.
We always look to fulfil every order in full on time, but on the odd occasion an item is missing we will attempt to contact you prior to shipping. If your order is a Next Day service, and we cannot contact you, we will typically refund the missing item(s), and ship the rest of the order immediately, however on occasion we may choose to hold your order while we await contact with you.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 48 Hours for you to advise us of missing / incorrect items.
Please note we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible and may also look to refund your postage charge in full.
Please note that if there is no-one available to sign for the delivery and the delivery fails on 2 or more occasions then additional charges may be incurred for any further delivery attempts.
For orders outside of the UK Mainland please specify your location when calculating postage.
For all orders outside the UK mainland there may be an additional postage charge on top of that quoted. You will be contacted if this applies for your order. If the postage costs are too high, you may cancel your order at any time prior to dispatch if you wish.
The cost of your delivery will be added to your Order Total. You can select your preferred method of delivery from the options displayed at the Checkout.
Please select the correct option for your country to ensure that you order is not delayed.
We reserve the right to adjust shipping methods and costs, we will hold your parcel and contact you should this be required.
Please note that when shipping RIF's overseas, the shipping fee will state 'Ask for quote'. In this instance either contact us and we will add it to your invoice or order and await the follow up invoice with the shipping fee included.
Current couriers in use:
- RIF's, pyro, batteries & gas (0-34kg)
- Everything else over 2kg
UK Mainland (excluding Scottish Highlands) - Yodel / Whistl
NI, Highlands & Islands, Rest of the world - Parcelforce
0-1.5kg - £5.95
1.5-34kg - £8.95
- Everything bar RIF's, pyro, batteries & gas (0-2kg)
UK, Rest of world - Royal Mail
0-25kg - Automated at checkout
